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Flat RATE ShippingShipped from our UK Warehouse
We manufacture our products to the highest standard.
logo
Flat RATE ShippingShipped from our UK Warehouse
We manufacture our products to the highest standard.

Questions & Answers

Q: What are my options for the aluminium track?

The original Gallery System and the Slimline Art Hanging System track come in 2m lengths. Both systems are available in powder coated white or anodised silver (satin) finishes.

Q: What is the lead time for me to receive my order?

Once orders are received and paid the Leicestershire warehouse will pack and dispatch your order within one to two working days. From there you need to allow another couple of working days for delivery (this will vary depending on your location).

Q: Where is Gallery Systems’ head office located?

Gallery Systems’ head office and factory are located on the Sunshine Coast, Queensland, Australia.

Q: What is the advantage of Gallery Systems unique Traditional Picture Rail Hook design?

The unique design of our picture rail hook positions the stainless steel cable closer to the wall so your picture will sit at the correct angle and won’t lean too far forward. This is often a problem with old fashioned picture rail systems.

Q: Are samples available?

Yes! We offer sample boards which are mini working systems.  There are samples for both The Gallery and Slimline Systems. You can order these via the online store of this website.

Q: Are the systems easy to install?

Yes. Installation is a basic handyman job. There are detailed directions on our website.

Q: What if I would like to paint the track?

Use the satin anodised silver finished track; it’s receptive to most types of paint. Thoroughly rough up the surface of the track with a wet and dry sand paper.  Then use an aerosol paint, which gives a much better finish than using a brush.

Q: What bits do I need to make up a system?

For both The Gallery System and the Slimline art hanging system you need to order track, hangers, and hooks.

For the Traditional Picture Rail system, you will already have your own traditional picture rails installed.  You need to choose your picture rail packs (packs of 5) and adjustable hooks (packs of 10).

If you find that you have pictures that are leaning forward, you can use our HangRight Clips.  These clips are screwed to the top of your picture frame, clip your hanger into the clip and your picture will realign into the correct position.

To make the process simple, you can ‘Build Your Own System‘ by following the SIMPLE step by step guide in our online shop.

 

Q: Can I phone you if I have questions?

You are most welcome to phone through any questions. Unfortunately, though, Australia is in a completely different time zone to the UK. We do find that our systems are all quite simple, and nearly all queries can be handled via emails.
Phone: 61 7 5493 8400
email: info@thegallerysystem.com

Q: Will my order have to be shipped from Australia?

No. We keep a large stock of Gallery Systems’ products in our warehouse in Leicestershire (Pick & Pack Express). All UK and European orders are dispatched from there.

Q: What metals do the traditional picture rail hooks come in?

The traditional Picture Rail hooks come in either solid brass or solid stainless steel. They have a lacquer coating to prevent tarnishing. The traditional picture rail hooks are sold in packs of 5. Each pack comes with 5 x picture rail hooks and 5 x 2m cables.

Q: Can I cut the Stainless Steel Cable if the hangers are too long?

NO, DO NOT CUT THE STAINLESS STEEL CABLE.  The cable comes in 2m lengths as standard.  Each cable is cut and the end is heat-sealed in our factory so it won’t fray.  If you cut the cable it will fray and you won’t be able to thread on the adjustable hooks.  To solve the problem of long cables, coil any excess into a small circle and tuck the end through the coil two or three times.  Hook this loop of cable over the adjustable hook behind the lowest picture on your cable hanger where it is not visible.

Q: Can you hang more than one picture on each hanger?

Yes. Any number of pictures can be hung on one hanger as long as the weight does not exceed the maximum weight recommendations. See the website directions for maximum weights for hangers and hooks.

Q: Is the track pre-drilled?

No. The Gallery System track hole spacing depends on the type of wall construction.

The Slimline track is fitted to the wall using nylon ‘Wall Anchors’ and does not need to be drilled.

See track installation directions on the website for more details.