Questions & Answers

Questions & Answers

Q: What if I would like to paint the track?

A: Use the satin anodised silver finished track; it’s receptive to most types of paint.  Aerosol paint gives a much better finish than using a brush.

 

Q: Is the track pre-drilled?

A: No.  The original Gallery System track hole spacing depends on the type of wall construction.  The Slimline track is fitted to the wall using nylon ‘Wall Anchors’ and does not need to be drilled.  See track installation directions on the website for more details.

 

Q: Are the systems easy to install?

A: Yes.  Installation is a basic handyman job.  There are detailed directions on our website.

 

Q: Can you hang more than one picture on each hanger?

A: Yes.  Any number of pictures can be hung on one hanger as long as the weight does not exceed the maximum weight recommendations.  See the website directions for maximum weights for hangers and hooks.

 

Q: Are samples available?

A: We offer sample boards which are a mini working systems and demonstrate both the Gallery and Slimline Systems.  You can order these via the online store of this website.

 

Q: Can I cut the Stainless Steel Cable if the hangers are too long?

A: NO, DO NOT CUT THE STAINLESS STEEL CABLE.  The cable comes in 2m lengths as standard.  Each cable is cut and the end is heat sealed so it won’t fray.  If you cut the cable it will fray and you won’t be able to thread on the adjustable hook.  To solve the problem of long cables, coil any excess into a small circle and tuck the end through the coil two or three times.  Hook this loop of cable over the adjustable hook behind the lowest picture on your cable hanger where it is not visible.

 

Q: What is the advantage of the Gallery Systems unique Traditional Picture Rail Hook design?

A: The unique design of our picture rail hook positions the stainless steel cable closer to the wall so your picture will sit at the correct angle and won’t lean too far forward.  This is often a problem with old fashioned picture rail systems.

 

Q: What metals do the traditional picture rail hooks come in?

A: The traditional Picture Rail hooks come in either solid brass or solid stainless steel.  They are lacquer finished to prevent tarnishing.  The traditional picture rail hooks are sold in packs of 5.  Each pack comes with 5 x picture rail hooks and 5 x 2m cables.

 

Q: Where is Gallery Systems' head office located?
A: Gallery Systems' head office and factory are located on the Sunshine Coast, Queensland, Australia.

 

Q: Will my order have to be shipped from Australia?
A: No. We keep a large stock of Gallery Systems' products in our warehouse in Leicestershire (Pick & Pack Express). All UK and European orders are dispatched from there.

 

Q: What is the lead time for me to receive my order?
A: Once orders are received and paid the Leicestershire warehouse will pack and dispatch your order within one to two working days. From there you need to allow another couple of working days for delivery (this will vary depending on your location).

 

Q: Can I phone you if I have questions?
A: You are most welcome to phone through any questions. Unfortunately though, Australia is on a completely different time zone to the UK. We do find that as our systems are all quite simple, nearly all queries can be handled via emails.
Phone: 61 7 5493 8400
email: info@thegallerysystem.com

 

Q: What are my options for the aluminium track?
A: The original Gallery System and the Slimline Art Hanging System track come in 2m lengths. Both systems are available in powder coated white or anodised silver (satin) finishes.

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